return and refund policy

Return & Refund Policy

We want you to love every piece you bring home from HavensHome 🏡
If something doesn’t feel quite right, we’re here to make it right — with an easy and transparent return process 💛

🔁 Returns

You can request a return within 7 days of delivery if your item:

• Arrives damaged or defective

• Is incorrect or missing from your order

To start a return, simply email us at support@havenshome.in with:

• Your order ID

• A short description of the issue

• Clear photos of the product and packaging

Our team will review your request and guide you through the next steps 🌸

📦 Return Conditions

• The product must be unused, unwashed, and in its original packaging.

• Products damaged due to misuse or mishandling are not eligible for return.

• For hygiene reasons, certain home items (like bedding or personal-use décor) may not be returnable unless they arrive damaged.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you about your refund status.

• If approved, your refund will be issued to your original payment method within 5–7 business days.

• In the case of COD orders, refunds will be made via bank transfer or UPI.

🚫 Order Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

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We’re committed to making your shopping experience smooth and joyful ✨
If you have any questions, feel free to reach out to us anytime at support@havenshome.in — we’re always happy to help 💬